As in many professional fields, communication plays a pivotal role in shaping the dynamics between service providers and their clientele. My recent interaction with a parent at my music studio, Woom Talent Center, exemplified this principle in a particularly revealing light.
The encounter began with a parent offering unsolicited advice on how to run my business. To the best of my knowledge, this person does not possess any education or knowledge in my field of expertise. This advice was not only unrequested but was delivered in a manner that could be perceived as disrespectful. The situation was further complicated by misunderstandings and miscommunications regarding scheduling, leading to demands and complaints that were both unreasonable and unfounded.
At the heart of this interaction was a fundamental misunderstanding of the principles that guide my business’ operations. As a professional with a PhD in Music Theory and Historical Musicology and a Master’s degree in piano performance and additional decades of expertise in dealing with parents and students, my approach to music education is deeply informed by both my academic background and my practical experience as a musician and educator. The operation of my studio is not merely a business venture but a manifestation of my commitment to fostering growth and talent and a positive attitude towards learning.
This experience brings to the forefront the significance of respectful communication. Respectful communication is not just about the words we choose to use; it’s about a positive attitude and recognizing and honoring the expertise and autonomy of the individuals we interact with. In the context of my studio, this means acknowledging my professional judgment and the policies I have put in place to ensure that all students receive the attention and instruction they deserve.
Moreover, respectful communication is about approaching interactions with an openness to understanding, rather than an intent to dictate or demand or judge. It involves a mutual respect for the needs and constraints of all parties involved. In this particular case, the demands for scheduling changes and discounts were not only disrespectful of my professional judgment but also indicative of a broader entitlement mentality that undermines the values of mutual respect and cooperation.
The way we request changes or express dissatisfaction is often more impactful than the content of our requests. A respectful approach fosters an environment of collaboration and understanding, enabling us to find solutions that accommodate the needs and preferences of all involved. Conversely, an entitled and demanding approach creates friction and resistance, making it difficult to achieve positive outcomes.
This interaction has reinforced my belief in the importance of selecting to serve clients who share my same values of flexibility, respect, and mutual understanding. No matter the talent or circumstances of the students, these values are non-negotiable.